Service Availability Agreement

1. Purpose

This Service Availability Agreement (“Agreement”) defines service availability objectives and outlines how availability is measured and managed for DashMineSolutions services.

2. Service Availability

DashMineSolutions aims to provide reliable and continuous access to its services. While high availability is a priority, uninterrupted or error-free operation is not guaranteed.

3. Scheduled Maintenance

Planned maintenance may be required to ensure service stability, security, and performance. Where reasonably practicable, DashMineSolutions will provide advance notice of scheduled maintenance that may affect service availability.

4. Unscheduled Maintenance and Incidents

Unscheduled maintenance or service interruptions may occur due to security issues, system failures, third-party dependencies, or circumstances beyond DashMineSolutions’ reasonable control.

5. Service Credits

Where applicable, service credits for availability issues may be considered at the discretion of DashMineSolutions. Service credits are the sole and exclusive remedy for qualifying availability-related issues unless otherwise agreed in writing.

6. Exclusions

Service availability commitments do not apply to interruptions or issues resulting from:

• Client misuse or misconfiguration

• Third-party services or networks

• Force majeure events

• Circumstances outside DashMineSolutions’ operational control

7. Client Responsibilities

Clients are responsible for maintaining appropriate configurations, backups, and security measures unless otherwise agreed as part of a managed service.

8. Amendments

DashMineSolutions reserves the right to amend this Agreement where required. Continued use of services constitutes acceptance of any revised version.

9. Governing Law

This Agreement is governed by and construed in accordance with the laws of England and Wales.